Dispute resolution

The training will enable everyone with a role in dispute resolution to deal with complaints positively at a local level and sets out how to apply our three dispute resolution principles to achieve a fair outcome to a dispute.

The 2 online training modules look at how to utilise the dispute resolution principles to assist with complaints and disputes that may arise between residents and landlords.

Each module is followed by a simple assessment, which will help you to self reflect on your learning. If you achieve a certain mark you will then be able to download a certificate of completion.

Simply choose the module you would like to take from the list below and click on the expand button to see available lessons. You’ll need to work through the module in order and make sure that you are clicking on the ‘Mark Complete’ button once you’ve completed a lesson.

Enjoy your learning!

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